375 posts categorized "Communications/Marketing"

Drive Commitment and Change With 'Moments'

July 18, 2019

Ripple-effectOrganizations are always on the lookout for strategies that can help them engage supporters or build their movements. When I interact with an organization or cause that is seeking to build a constituency, I like to ask two questions:

  1. What’s the next milestone you are working toward?
  2. What are you doing right now to increase your supporter base in advance of that milestone? 

A few definitions here will be helpful:

  • A milestone is an incremental achievement that leads to a "moment" within a movement. The milestone Is achieved by the community working together.
  • A moment is a one-time (or short-term) convergence of actions, informal or organized, that is fueled by cultural, political, and/or social events leading to a surge of individual participation and self-organizing by supporters.
  • An issue or cause is an existing state of affairs (societal, environmental, political) recognized by society as contrary to its values but that can be improved by people working together and taking advantage of community resources.

As a leader of a mission-driven organization, your work is to break new ground for your issue or cause. You’re the visionary always on the lookout for that movement-altering moment when public awareness, supporter engagement, and a broader narrative of progress come together to create progress.

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Most Popular PhilanTopic Posts (June 2018)

July 01, 2019

Is it us, or does chronological time seem to be accelerating? Before the first half of 2019 becomes a distant memory, take a few minutes to check out some of the most popular posts on the blog in June. And remember: You're not getting older, you're gaining wisdom.

Interested in contributing to PND or PhilanTopic? We'd love to hear from you. Drop us a note at mfn@foundationcenter.org.

5 Tips for Giving Great Design Feedback

June 19, 2019

Feedback2Receiving feedback and iterating on creative work is a huge part of what we do every day at Constructive. Whether we're conducting an internal review with our designers and art directors, or discussing work with clients, collaboration is crucial to improving our work.

That said, it's easy to go through the motions without thinking critically about how to optimize the delivery of feedback when deadlines are approaching, budgets are tight, and multiple projects are being juggled. In my role as a project manager, I've sat in countless meetings to review feedback and have seen teams (ours and our clients) use different tactics to deliver that feedback, with varying degrees of success. What I've learned from the experience is that the difference between good and bad feedback can have a real impact on the overall success of a project and, therefore, is worth paying attention to. In that spirit, I'd like to share a few tips on how you can give great design feedback.

How to Give Great Design Feedback

1. Ask questions. A successful design process is by definition collaborative, and asking thoughtful questions only serves to strengthen that process. By posing questions rather than sending the design team a list of specific changes it needs to make, a client can open up lines of communication, encourage further discussion, and ensure that assumptions (false or otherwise) aren't inadvertently baked into the cake. Ultimately, a design team looks to its clients for their expertise in their particular issue area, and often it will learn more about a client's (and the client's audiences') needs when the client questions its design choices and a healthy conversation ensues.

2. Communicate problems, not solutions. It can be tempting to review a design and propose solutions to things you don't think are working. A better approach is to communicate what the problem is and why the said design decision is problematic. For example, if you don't like the placement of a newsletter call-to-action and want to see it moved to another page, telling us why you think your website visitors are more likely to sign up for your newsletter when engaged with another content type (news updates vs. insights, for example) will give us more insight about your audience and help us offer a better solution. By describing the problem, you're equipping the design team with information needed to explore other solutions, rather than spoon-feeding the team a solution that might not be the best one.

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Giving Voice to Your Supporters

June 03, 2019

Giving_voiceIn their desire to give voice to the vulnerable and underserved in society, most cause-driven organizations fail to include their supporters in the equation. By failing to do so, they are denying others a golden opportunity to see themselves in the same light.

A few years ago, an agency for pregnant women/healthy newborns came to us for help with a fundraising campaign. The agency's volunteers visit pregnant women in their homes to teach them about prenatal care and how to take care of a newborn. The agency's typical supporter is someone who wants to give babies a healthy, safe start in life.

At the same time, the agency was committed to a program focused on fathers-to-be. Nowhere in the program materials was there recognition or an acknowledgment of how invested the agency's volunteers were in giving babies a healthy, safe start in life or, indeed, any mention of the volunteers who were lending their time and experience to reassure and help pregnant women who often have no one they can turn to for help.

Not surprisingly, the overall campaign was not as successful as it could have been. Potential supporters who might have seen themselves as "people who think every baby deserves a chance at a healthy beginning" instead heard "we are an organization that wants to help men be good fathers." Both sentiments are laudable, but only one truly resonated with the agency’s most important constituency.

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Weekend Link Roundup (May 11-12, 2019)

May 12, 2019

0510_flooding_CNNA weekly roundup of noteworthy items from and about the social sector. For more links to great content, follow us on Twitter at @pndblog....

Communications/Marketing

There’s been an email marketing paradigm shift in the nonprofit sector, writes Caroline Fothergill on the npEngage site. Whereas the size of a list used to be all that mattered, "collectively [we've] come to realize the value of quality over quantity." Today, open and click rates are where it's at, and Fothergill shares some practical advice designed to help nonprofits improve their results in both areas.

Criminal Justice

"As a person who uses drugs," writes Louise Vincent on the Open Society Foundation's Voices blog, "I know that no one person is to blame. What is responsible for the hundreds of thousands of deaths from drug overdose is a broken drug policy, a system that prioritizes punishment over treatment, and a culture of prohibition that leads us to use drugs alone and in shame." 

Health

What does it take to build fair opportunities for health in rural communities? On the Robert Wood Johnson Foundation's Culture of Health blog, Whitney Kimball Coe,  coordinator of the National Rural Assembly, a movement geared toward building better policy and greater opportunity across the country, shares some of the lessons she has learned in her work.

Book reading has been declining for decades, and language and communications experts are concerned. Markheim Heid, a health and lifestyle writer, takes a closer look at the research — and the implications for society.

Higher Education

It's time to shift the social contract of education away from short-term job training toward long-term development, writes David M. Perry, a former professor of history, on the Pacific Standard site. And free college has to be part of that shift.

In The Atlantic, Tom Nichols, author of the Death of Expertise, argues that the idea that students on college campuses should have "a say in the hiring and firing of faculty whose views they merely happen not to like...is a dangerous development — a triple threat to free speech, to the education of future citizens, and to the value of a college education." Readers of Nichols' article respond.

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Design Therapy for the Purpose-Driven Organization

May 08, 2019

Branding_Alpha Stock ImagesThe value of brand design for nonprofits or foundations — when done right — is not just in the outcome but in the process. Design is the act of (re)imagining how we see and communicate ideas. It's an opportunity to challenge assumptions, change minds, and test the status quo. Brand design, in particular, is rife with such opportunities and, of course, potential landmines. For organizations that are prepared to embark on the adventure, it can be transformative in unexpected ways. At its best, a brand redesign can reinforce and strengthen an organization's work, increase its engagement with internal and external audiences, and pave the way for real growth.

Clarity, Meet Beauty

Branding is the process of figuring out the clearest, truest manifestation of who you are as an organization through words, images, and graphics. A great brand elucidates the "who" (people and ethos) and the "why" (purpose) succinctly and clearly. And the process of getting to a great brand typically starts with a design firm gathering as much qualitative data as it can about your organization.

By data, I mean the perspectives of internal and external stakeholders; an operational values assessment; deep dives into strategic business goals, personality drivers, competitive landscape, and positioning; and audience identification. It's similar in these respects to how an organization would approach a strategic planning process.

All the insights are then distilled into a strategy that highlights key elements such as organizational personality, values, and market differentiation. This strategy guides the creation of new messaging, tagline, logo, website, and so on.

So, what's the big deal? It seems pretty straightforward.

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3 Ways to Educate Donors About Movement Building

March 26, 2019

DownloadAt your most recent meeting with donors, you probably discussed the impact of your programs and perhaps even asked for commitments for the upcoming fiscal year. Did you also talk to them about funding the movement itself to ensure its future viability and success?

Donors typically give for two reasons: 1) to leverage gifts from other donors; and/or 2) in response to short-term needs. In both cases, the impact of their gifts plays out across two dimensions: helping bring others to the cause, and helping the people or cause served by your organization.

So while it's common for nonprofits to pitch donors in terms of the tangible difference their gifts will make for intended beneficiaries or the cause, organizations also need to learn how to demonstrate to donors the value of supporting the broader movement itself.

How to build a movement

Over the years I've been involved in movement building, clients often have shared with me the names of donors they believe are open to taking a broader view of the movement. On occasion, clients even have asked me to speak with certain individuals to gauge their interest in funding movement-building activities and to share any thoughts I might have about the approach they should take in subsequent conversations with those donors.

Below, I share some of what I've learned from my interactions with donors in the belief it will give you something new you can use in your conversations with donors to educate them about the importance of movement building.

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Weekend Link Roundup (March 23-24, 2019)

March 24, 2019

Robert-mueller-gty-ps-190212_hpMain_16x9_992A weekly roundup of noteworthy items from and about the social sector. For more links to great content, follow us on Twitter at @pndblog....

Communications/Marketing

On the Communications Network blog, Katie Smith Milway, principal at Milway Media and a senior advisor at the Bridgespan Group, and Rick Moyers, director of communications at the Fund for Shared Insight, explore four lessons in effective storytelling they have learned while shepherding a campaign to encourage client feedback as a measurement norm.

Current Affairs

"Thirty years from now, a majority of Americans believe that the U.S. will be less globally important. They believe that the inequality gap between rich and poor will have widened. And they expect that there will be even more political polarization. That future sounds pretty bleak, especially given the fact that nearly 9 out of 10 Americans are at least fairly worried that current politicians aren’t capable of changing it." Fast Company's Ben Paynter talks to Brookings' David Wessel about what can be done to shape a brighter future for all Americans.

Health

On the Robert Wood Johnson's Culture of Health blog, Dwayne Proctor, a senior advisor to the foundation's president, speaks with Yolo Akili Robinson, a 2018 Award for Health Equity winner, about how the stress of being black in America leads to physiological responses that raise the risk of heart disease, stroke, and diabetes.

Nonprofits

Nonprofit Chronicles blogger Marc Gunther continues his series on workplace problems at the Humane Society of the U.S. and concludes that the organization's efforts to hold itself accountable for the actions of its former leader, Wayne Pacelle, are "unsatisfying."

Yes, the doubling of the standard deduction poses real challenges for nonprofits. But the challenge s also an opportunity, writes Social Velocity's Nell Edgington, to embrace — truly embrace — change. 

Can Marie Kondo help you "tidy up" your organization? Definitely, says Nonprofit AF's Vu Le, who then shares ten lessons derived Kondo's method guaranteed to make you more joyful at work.

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My Way, Your Way, and the Highway

February 14, 2019

My way orWorking on a cause or leading a movement today means managing a team of people whose ages, backgrounds, work styles, expertise levels, and personality traits can be all over the place. And the backgrounds of your donors and stakeholders can be just as varied. Sooner or later, it raises the question: Are you prepared to manage the inevitable (though often hidden) tension that arises between young and old, new and experienced, impetuous and measured?

I've heard lots of stories in which a seasoned nonprofit veteran sees a new recruit to the cause begin to get attention for her ideas and becomes disgruntled, even resentful, while the new hire just thinks the more experienced colleague is being unreasonable and stubborn. Meanwhile, the tension between them mounts, with each wishing the other would just go away.

The same kind of tension can occur between organizations, creating a monumental stumbling block to significant, sustainable change as donors and supporters sort themselves into opposing camps.

That's more than a shame. According to the World Economic Forum's Global Risks Report 2019, "The world faced a growing number of complex and interconnected challenges in 2018. From climate change and slowing global growth to economic inequality, we will struggle if we do not work together in the face of these simultaneous challenges."

In other words, if we expect to make any progress on the urgent challenges at hand, it's imperative that we all do what we can to minimize this kind of tension.

I know, it sounds difficult. But it's not; it just requires a shift in mindset. You could, for example:

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Most Popular PhilanTopic Posts (January 2019)

February 01, 2019

The weather outside is frightful, but we've got some January reads that are downright insightful. So grab a throw, a cup of your favorite warm beverage, and enjoy.

Interested in contributing to PND or PhilanTopic? We'd love to hear from you. Drop us a note at mfn@foundationcenter.org.

Be Bold, Take Risks

January 10, 2019

Take_the_leapEvery year for the last decade or so, organizations have shared their ideas for engaging millennials with me and then asked for my feedback. Thinking about it over the holidays, I realized I received about the same number of approaches in 2018 as in previous years.

I've been studying millennial cause engagement with the Case Foundation for most of that time and have shared all kinds of research findings and insights through the Millennial Impact Project and the newer Cause and Social Influence initiative. Organizations seek me out for advice about their own particular situation, especially as it relates to what is now the largest generation in America. Typically, they do so for one of the following reasons:

  1. they have not been able to cultivate a younger donor base;
  2. their past success is being challenged by new ways of looking at their issue, new technologies, or both;
  3. their donor engagement levels have plateaued; and/or
  4. their revenues have been trending downward and the future looks grim.

After a decade of fielding such approaches, I can usually sniff out whether an organization has what it takes to change — and by that, I mean the kind of change needed not only to attract a new and younger audience, but to engage any person, regardless of age, with an interest in their cause.

Change is hard. It demands a willingness on the part of leadership and staff to leave the status quo behind and push in the direction of a new guiding vision. In other words, it requires people to be fearless.

This kind of approach to change is detailed beautifully by Jean Case in her new book, Be Fearless: 5 Principles for a Life of Breakthroughs and Purpose.

In her book, Jean describes a set of five principles that can be used by any individual or organization to become more relevant and valued in today's fast-changing world. The five principles are:

1. Make a Big Bet. To build a movement or drive real change, organizations (or individuals) need to step outside their comfort zone and make an audacious bet on something they ordinarily would reject as too ambitious or difficult. And the risks associated with a big bet, says Jean, can be mitigated, if organizations are willing to learn and course correct along the way.

If you want to target a younger demographic, go ahead and do it in a big but measurable way that will teach you something. A/B testing one line in an email campaign to a purchased list is a small bet involving little risk and with little potential for changing anything. Building a canvassing team to collect emails at, say, a popular music festival and then tracking engagement after the event is over is a bigger bet involving more time and expense for an unknown return. Creating a mobile unit to travel to locales around the country where younger people tend to live, work, and play and then identifying influencers, micro-influencers, and potential supporters is a much bigger, more expensive bet and thus a much bigger risk. But it's big bets like that which lead to new discoveries and have the potential to propel your cause or movement forward.

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Most Popular Posts of 2018

December 28, 2018

New-Years-Eve-2018.jpgHere they are: the most popular posts on PhilanTopic in 2018 as determined over the last twelve months by your clicks! 

It's a great group of reads, and includes posts from 2017 (Lauren Bradford, Gasby Brown, Rebekah Levin, and Susan Medina), 2016 (by Nathalie Laidler-Kylander, May Samali, Bernard Simonin, and Nada Zohdy), 2015 (Bethany Lampland), 2014 (Richard Brewster), 2013 (Allison Shirk), and oldies but goodies from 2012 (Michael Edwards) and 2010 (Thaler Pekar).

Check 'em out — we guarantee you'll find something that gives you pause or makes you think.

Interested in writing for PND or PhilanTopic? We'd love to hear from you. Send a few lines about your idea/article/post to mfn@foundationcenter.org.

Weekend Link Roundup (December 15-16, 2018)

December 16, 2018

Christmas-in-new-yorkA weekly roundup of noteworthy items from and about the social sector. For more links to great content, follow us on Twitter at @pndblog....

Children and Youth

Once a thriving center of industry, Hudson, New York, was hit hard by de-industrialization over the closing decades of the twentieth century. But a recent wave of gentrification has made it a darling of tourists and second-home owners — a renaissance that hasn't benefited all its residents, write Sara Kendall and Joan E. Hunt on the Robert Wood Johnson Foundation's Culture of Health blog. Kendall, a co-founder and assistant director of Kite’s Nest, a center for liberatory education in Hudson, and Hunt, co-director of the Greater Hudson Promise Neighborhood, share some of what they have learned through the Raising Places, an initiative funded by RWJF that has spent the last year exploring ideas about how to create healthier communities that are also vibrant places for kids to grow up.

The Philanthropic Initiative's Robin Baird shares some of the themes related to the critical work of supporting young people that kept popping up at the 2018 Grantmakers for Education Conference in San Diego.

Civic Engagement

Martha Kennedy Morales, a third-grader at Friends Community School, a small private Quaker school in College Park, Maryland, ran for class president and lost, by a single vote, to a popular bot in the fourth grade. Then she got the surprise of her life. The Washington Post's Valerie Strauss shares what happened next on her Answer Sheet blog.

Fundraising/Marketing

On the GuideStar blog, George Crankovic, an experienced copywriter and strategist, shares three fundraising lessons he learned the hard way. 

Getting Attention! blogger Nancy Schwartz shares some advice for development and fundraising folks who want to use stories and photos of clients in their organizations' fundraising materials but also want to be respectful of their privacy.

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Most Popular PhilanTopic Posts (November 2018)

December 02, 2018

Devastating wildfires in California, a freak early season snowstorm in the Northeast, and a blue wave that flipped control of the U.S. House of Representatives in the Democrats' favor — November was at times harrowing and never less than surprising. Here on PhilanTopic, your favorite reads included new posts by John Mullaney, executive director of the Nord Family Foundation in Amherst, Ohio, and Jeanné L.L. Isler, vice president and chief engagement officer at the National Committee for Responsive Philanthropy; three posts by Larry McGill, vice president of knowledge services at Foundation Center, from our ongoing "Current Trends in Philanthropy" series; and oldies but goodies by Thaler Pekar and Gasby Brown, as well as a group-authored post by Nathalie Laidler-Kylander, May Samali, Bernard Simonin, and Nada Zohdy. Enjoy!

What have you read/watched/heard lately that got your attention, made you think, or charged you up? Feel free to share in the comments section below.

Interested in writing for PND or PhilanTopic? We'd love to hear from you. Send a few lines about your idea/article/post to mfn@foundationcenter.org.

How We Actually Show Our Support

November 16, 2018

ActNowbuttonRecently, after a conference panel discussion, a young woman approached me as I was leaving the stage with a request I hear often from nonprofit professionals:

"Derrick, it would be great if you could show your support by tweeting and liking what we're doing."

Now, I happened to know she was part of a good cause and genuinely cared about the people her organization was serving. But the request was a little unsettling. Did she want me to show my support for her organization? Or for the people the organization was trying to help?

Let's examine the distinction.

We can show support for a cause in any number of ways. We can quietly make a donation through Facebook or an organization's website, create a scholarship in honor of a favorite teacher, or go big and make a lead gift for a building that will have our name on it. We can sign a petition, write our representatives in Congress, share an image or post on social media, or boycott a company or product. We can even walk, run, or bike for a cause or grow a mustache for a month.

All of these are tangible displays of how we, as an individual, feel about an issue — or, more accurately, about the people affected by that issue.

What these actions are not are displays of how we feel about an organization.

Someone who wears a pink hat or shaves her head is not doing it to say, "OMG, this organization is so great!" By putting her beliefs and personal experience out there for others to see, she is standing up and proclaiming, unequivocally, "I care, and I want everyone to know I care. And I hope you'll care, too."

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